Return & Refund Policy

At 【请替换：店铺名称】, your satisfaction is our priority. If you find that a product you purchased does not meet your expectations, you may request a return under the terms outlined below.

Return Period

Eligible items can be returned within 30 calendar days from the date of delivery. Return requests submitted after this 30-day window may not be accepted.

Return Requirements

To qualify for a return, the product must meet the following conditions:

Be unused and in its original condition.
Be returned in the original packaging, if applicable.
Include all accessories, components, and any materials originally supplied with the product.
Show no signs of damage caused by misuse, improper handling, or unauthorized modifications.

Items Excluded From Returns

The following items are generally not eligible for return:

Personalized or customized products.
Digital products and downloadable content.
Gift cards.
Clearance or final-sale items.
Products that have been used, installed, modified, or damaged.

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method.

Please allow 5-7 business days for the refund to be processed and appearing in your account may vary depending on your payment provider.

Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please retain the item and all original packaging while we review the issue. We will guide you through the return or replacement process.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an order fulfillment error or a confirmed product defect. Shipping fees for exchanges or returns will be calculated and displayed at checkout during your purchase.

Order Cancellation

Orders may be canceled within 24 hours of placement. Please contact us promptly at 【请替换：客服邮箱】 if you wish to cancel an order. After 24 hours, cancellation requests may not be accepted.